FAQ
WHAT IS DAD'S OWN?
Dad's Own is a Colorado-based company specializing in crafting a premium cooking sauce and an all-purpose marinade. Our recipes are rooted in 45 years of tradition, bringing you the finest flavors inspired by the Rocky Mountains.
WHAT MAKES DAD'S OWN SAUCE SPECIAL?
Our sauce is crafted with the finest ingredients, using a recipe that has been perfected over generations. We focus on achieving a balanced, versatile, and delicious flavor profile that can enhance a wide range of dishes.
IS DAD'S OWN SUITABLE FOR VEGETARIANS OR VEGANS?
Our Colorado Cooking Sauce is suitable for vegetarians and is vegan-friendly. Please check the product descriptions and labels for specific dietary information.
WHAT IS DAD'S OWN RETURN POLICY?
At Dad's Own, our commitment is to ensure your complete satisfaction with our products. If for any reason you are not entirely pleased with your purchase, we've got you covered with our straightforward return policy.
Returns and Exchanges: 30-Day Return Window: You have 30 days from the date of purchase to initiate a return or exchange.
Return Authorization: Before returning any product, please contact our Customer Support team at info@dadsownproducts.com to request a Return Authorization (RA) number. Returns received without a valid RA number may not be processed.
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
Refund or Exchange: Once we receive your RA, we will notify you of the status of your refund or exchange. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment. Exchanges will be shipped promptly.
Damaged or Defective Products: If you receive a damaged or defective product, please contact our Customer Support team info@dadsownproducts.com within seven days of receiving your order. We will arrange for a replacement or refund.
Non-Returnable Items: The following items are non-returnable: Gift cards
Contact Us: If you have any questions or concerns about our return policy or need assistance with a return, please don't hesitate to reach out to our Customer Support team at info@dadsownproducts.com. We are here to help and ensure your experience with Dad's Own is exceptional.
Note: This return policy is subject to change without notice, and the terms in effect at the time of your purchase will apply to your return or replacement.
DO YOU OFFER GLUTEN-FREE OPTIONS?
Yes, we offer gluten-free options. Look for the gluten-free label on our product packaging or refer to the product descriptions for details.
WHAT IS THE SHELF LIFE OF DAD'S OWN SAUCES?
Our products typically have a shelf life of a year, depending on the storage and handling of the product. To find the best by date, refer to the label on the packaging.
HOW SHOULD I STORE DAD'S OWN PRODUCTS?
Since Colorado Cooking Sauce is an oil-based product, we recommend storing it in your pantry and not in your refrigrator.
CAN I USE DAD'S OWN SAUCE AS A MARINADE AND A COOKING SAUCE?
Absolutely! Dad's Own is designed to be versatile. You can use it as a marinade to infuse flavor into your ingredients before cooking, and also as a sauce to add the finishing touch to your dishes.
DO YOU OFF WHOLESALE OR BULK PURCHASING OPTIONS?
Yes, we offer wholesale and bulk purchasing options for businesses. Please contact our Sales team at info@dadsownproducts.com for prices and more info.
ARE THERE ANY PROMOTIONS OR DISCOUNTS AVAILABLE?
We occasionally run promotions and discounts. Keep an eye on our website and subscribe to our newsletter to stay informed on our latest offers.